Privacy Policy

Privacy Policy: Dubai Tours & Travel

About our Privacy and Policy: 

Dubai Tours and Travel is take your privacy seriously and are committed to protecting your personal information. Our Privacy Notice explains how we collect, use and share personal information in the course of our business activities.  In order to help you find what you are looking for, we have divided the information into the following sections.   

Customer’s Private Information:

DTT is firmly dedicated to protect the privacy and confidentiality of our esteemed guests’ personal information. The inclusions of privacy policy outlined herein will give you a clear understanding on how DTT will collect, utilize, and most of all, protect your information that you provide us through any of these sources, such as email, company website, or agent. The DTT is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Why We Collect the Information: 

The client’s personal information collected via the website, email or other sources is primarily used to confirm booking, authenticate credit card information, and process the payment. Apart from utilizing it for activities intended to improve the website’s performance, this information is also submitted to airline or accommodation service provider, depending on your preferred service package.

Personal information we collect and use if you enter or register for a Contest, Competition, Prize draw or Promotional offer:

We may from time to time hold contests, competitions or prize draws or make available promotional offers.  If you want to take place in any of these, we ask you to provide us with certain personal information and we also use this information to keep in touch with you about our products, services and any special offers which we think may be of interest. 

What Information we collect:

The types of personal information we collect when you make a booking or fly with us includes your:

  • name
  • title
  • date of birth
  • address
  • contact details (including email address and      telephone/mobile number)
  • Passenger Name Record number
  • gender
  • emergency contact
  • booking reference
  • nationality and other information for tax purposes 
  • meal preferences
  • destination address where required

What we do with these Information: 

 · fulfill our agreement with you

· update you on changes to your travel itinerary

· manage operations related to your journey

· process payments for your booking, fulfill requests for refunds and for accounting or audit purposes

· manage your wider travel and products or services requirements

· provide access to lounges and other airport products and services

· personalise the look and feel of our Platforms and communications 

· personalise the service and offers you receive

· market our products and services to you

· communicate and interact with you

· work with social media providers

· use in connection with your online account or loyalty scheme membership

Privacy of your data:

At DTT, we assure you that we’ll not disclose or sell any information – partly or fully - provided by you at the time of booking. Even if we have to submit your details to third parties including hotels and flight carriers, we ensure that they strictly conform to our privacy policy and terms and conditions. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Cancelation Policy:

 The full price of any Activity shall be due and payable when a booking is made and we may cancel any booking if the full price of the Activity is not paid to us at least two (2) days prior to commencement of the said Activity. No refund will be payable to you in respect of a booking cancelled less than twenty-four (24) hours prior to commencement of an Activity. Failure to turn up in the designated location for an Activity by the specified departure time shall be considered to be cancellation.

For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to DTT in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. DTT cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.

* Tourist Visa fees is not Refundable once payment done at DTT.

Refund Policy:

Refunds will be done only through the Original Mode of Payment within 15 working days of Claim.

Legal Matters: 

In order to obey a court order or safeguard the DTT rights, we may disclose your private details.

Secured Financial Transactions: 

To avoid any kinds of discrepancies in terms of the use of your personal information, we deploy advanced server to secure your orders and process information. The use of sophisticated technical system will provide a further layer of protection to your sensitive data, such as payment details.

*The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted